The short version, in writing

Who we are

Limenport builds custom AI voice agents for businesses that take bookings and enquiries by phone. We are the supplier; you are the client. Contact: kiran@limenport.com, +1 (415) 873 0169.

The demo call

Submitting the demo form causes an automated AI voice agent to call the number you gave, once. That call is recorded and transcribed. You are told this on the form before you submit and again at the start of the call.

Give us only a number you are entitled to give. Do not enter somebody else's number. The demo shows how an agent handles that conversation; it is not a prediction of how a built agent will perform on your own call flow, callers and industry.

It is a one off. We do not add you to a calling list and we will not call again without asking. You can revoke consent at any time, by any reasonable means: say so on the call, or email kiran@limenport.com. We stop immediately and delete the recording on request.

Booking a discovery call

Booking reserves a time to talk. It is not a paid engagement, creates no obligation on either side, and you can cancel it.

Pricing and payment

Nothing is charged through this site. Published prices are a starting point: the build begins at $2,000 and the final figure depends on scope, which we agree with you on a call before any money changes hands. The optional monthly retainer is agreed separately after the build.

Running costs for the voice platform, phone number and automation layer are paid by you, directly to those providers, in accounts you own. We do not mark them up and we do not resell them. They are not included in the build price.

What you own

The accounts, the phone number, the workflows, the transcripts and the call data are yours, in your name, from day one. If our engagement ends the agent keeps running; there is no switch on our side to flip. We keep the right to reuse the general methods and know-how we develop, but not your content, your data or anything identifying your business.

Your responsibilities once the agent is live

This is the part that matters most, so it is stated plainly. Once an agent is live it is your business speaking to your customers. You are responsible for:

• Telling your callers the call is recorded, if you choose to record. California, Florida, Illinois, Pennsylvania, Washington and several other states require EVERY party to consent first, and the penalties are statutory rather than nominal. We build the announcement into the greeting by default and strongly recommend keeping it, but the obligation sits with you as the business being called.
• Any outbound calling you instruct. In the US this is governed by the TCPA, which carries statutory damages per call, plus state mini-TCPAs such as Florida's and Oklahoma's. An AI voice agent is an automated system for these purposes. You are responsible for having prior express consent to call the numbers you give us, for scrubbing against the National Do Not Call Registry, for honouring opt outs immediately, and for calling only within permitted hours. We will not build an outbound campaign for a list you cannot account for.
• The accuracy of what the agent says. It quotes your prices, your services and your booking rules. Tell us when they change, or keep the retainer so we do.
• Your own privacy notice to your callers, and your own data protection obligations as the business holding their data.

We will advise on all of this and we will refuse to build something we think is unlawful. That is not the same as taking on the responsibility, and you should not read it as such.

What we do and do not promise

We promise the agent will do what we agreed on the call, and that we will fix it if it does not. Within the first thirty days of going live, if it is not doing what was agreed and we cannot put it right, you get the build fee back.

We do not promise a particular number of bookings, a revenue figure, or that the agent will never get a call wrong. Nobody honest promises that about a person either. Figures on this site are cited market research, not a forecast of your results, and the loss calculator is a model built on inputs you choose.

The agent depends on third party services, including telephony and language model providers. Their outages are outside our control, though we will help you work through them.

Liability

Neither side is liable to the other for indirect or consequential loss, or for lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Ending it

The retainer is month to month; cancel any time and the agent keeps running as built. Either side may end an engagement in writing. You pay for work completed up to that point; we hand over anything of yours we hold.

Changes to these terms

We may update these terms. The date at the top changes when we do. For an active engagement, the terms in force when we agreed the work are the ones that apply to it.

Where we are, and whose law applies

Limenport operates from Bangalore, India, and serves clients in the United States. That is stated plainly because you are entitled to know who you are contracting with and where they sit before you pay anyone.

These terms are governed by the laws of India, and the courts at Bangalore have jurisdiction. Nothing in this clause removes any protection you have under the mandatory consumer or data protection law of your own state or country, and it does not stop either of us seeking urgent relief wherever it is needed.

Practically, we would rather resolve a disagreement by talking than by litigating across an ocean, and we will always try that first.

Your data crosses a border

Because we work from India for US clients, information you and your callers give us is processed outside the United States. If that matters to you, it should be settled before an engagement starts, not after.

Where a client needs one, we will sign a data processing agreement setting out what we may do with their callers' data, and standard contractual clauses for the transfer. The accounts holding your call data are yours and can be kept in a US region; ask and we will set them up that way.

Taxes

Prices on this site are in US dollars and exclude any tax. As an India-based supplier invoicing a US business, we do not charge US sales tax. You are responsible for any tax that applies to you in your own state, and we will provide whatever invoice detail your accountant needs.

Questions: kiran@limenport.com. See also our privacy policy.