Privacy Policy

Scope

Two different groups of people appear in this policy, and the rules are not the same for each.

• You, if you contact us. You filled in a form on this site, booked a call, or emailed us. We are responsible for that data.
• People who call our clients. If one of our clients uses an agent we built, their callers are speaking to our client's business. Our client decides what is collected and why; we process it on their instructions. If you are such a caller, contact the business you called. We will help them respond.

Information We Collect

• When you request a demo call: your first and last name, email, phone number, business name, industry if you give it, and which ad or link brought you to the site, if any.
• When you book a discovery call: whatever our scheduling provider collects to make the booking, typically name, email, your chosen time and a phone number if you give one, plus details that help us measure our advertising: which ad or link brought you, if any, your browser type, and, only if you accepted cookies, Meta's cookie identifiers.
• When the demo agent calls you: an audio recording and a written transcript of that call.
• When you browse: aggregate page and performance analytics, which set no cookies. If you click Accept on our cookie banner, Meta's Pixel also records which pages you view here; if you do not, it never loads. See Cookies below.

We do not ask for and do not want payment card details, health information, or government identifiers. Nothing on this site takes a payment.

Call Recording

Demo calls are recorded and transcribed. You are told this on the form before you submit it, and again at the start of the call itself. The recording exists so we can check the agent behaved correctly and improve it.

Recording law varies by state. Most US states allow a recording where one party consents, but a number of them, including California, Florida, Illinois, Pennsylvania, Washington, Massachusetts, Maryland, Michigan, Montana, Nevada, New Hampshire, Connecticut, Delaware and Oregon, require every party to agree first. We treat the stricter rule as the rule everywhere rather than guessing where a caller is.

That is why you must tick a box agreeing to the call and the recording before the form will submit, why the agent says it again at the start of the call, and why refusing is easy: do not tick the box, or say so on the call and we stop and delete the recording. You can withdraw consent at any time by any reasonable means, including simply telling the agent.

For calls to a client's live agent, the client decides whether calls are recorded and is responsible for telling their callers. We build the announcement into the agent's greeting on request, and we recommend it in every jurisdiction, but the obligation is theirs as the business being called.

AI Disclosure

Our agents identify themselves as an AI assistant at the start of a call. We do not build agents that claim to be human, and we will not do so on request. Ask to speak to a person at any point and the call transfers or a message is taken.

How We Use and Share Information

Legal Basis

Where UK or EU law applies, our lawful bases are: consent, which you give by submitting a form and may withdraw at any time; and legitimate interests, being able to respond to an enquiry you sent us and to keep a record of what was agreed. Where a contract exists, performing it.

Service Providers

We do not sell your data. We have never sold it and the business does not depend on selling it. It is shared only with the providers that make the thing you asked for actually happen, and only the part each one needs:

• Hosting and analytics (Vercel) serve this site and report aggregate traffic.
• Scheduling (Cal.com) handles discovery call bookings.
• Voice platform (Vapi) places the demo call and stores its recording and transcript.
• Workflow automation (n8n) moves your enquiry from the form into our records.
• Storage (Google Sheets, part of Google Workspace) holds the enquiry record so we can follow up.
• Advertising (Meta Platforms, which runs Facebook and Instagram). When you request a demo or book a call, our server tells Meta that it happened, with your email, phone number and name hashed so Meta can match them to an ad you may have seen but cannot read them. This does not depend on cookies. Only if you accepted cookies, Meta's Pixel also runs in your browser and sends Meta the pages you view here, the demo request or booking, your IP address, browser details and the _fbp cookie's id. We use that to measure which ads work and to show our ads to people who have visited. Meta treats US visitors' data under its Limited Data Use rules, which restrict how it is used where state privacy laws require it.
• Language model providers generate the agent's replies during a call.

These are named rather than described in the abstract because you cannot assess a risk you are not told about. If any of them changes we will update this list.

Where Data Is Processed

Limenport operates from Bangalore, India. If you are outside India, that means your enquiry, and any call recording, is processed outside your country. We say this up front because you are entitled to know before you hand anything over, not in a clause you find later.

The providers listed above process data in their own regions, typically the United States and the EU. For a client engagement, the accounts holding call data are yours and can be created in a region of your choice; ask and we will set them up that way.

Where a client needs one, we will sign a data processing agreement and standard contractual clauses covering the transfer.

Retention and Security

Retention

• Enquiries and bookings: while we are in touch about a project, and up to 24 months after the last contact.
• Demo call recordings and transcripts: held in the voice platform (Vapi) for up to 12 months, then deleted. Ask sooner and we delete them sooner, from the voice platform and from our own records, and confirm to you when it is done.
• Client call data: kept for as long as our client instructs, in accounts the client owns. When an engagement ends the data stays with them, because the accounts are theirs.

Security and Breaches

Access is limited to the people who need it. Transport is encrypted. We are a small team and we do not pretend to hold certifications we have not earned. If a breach affects your data we will tell you and the relevant authority without undue delay.

Cookies

The first time you visit, a banner at the bottom of the page asks whether we may use advertising cookies. Nothing from Meta loads unless you click Accept. If you close the banner instead, no advertising cookie is set and we may ask again on a later visit. We remember your answer in your browser so we do not ask again.

• If you accept: Meta's Pixel loads and sets one cookie, _fbp, which lasts about three months and lets Meta recognise the same browser across visits. It reports the pages you view and any demo request or booking to Meta, as described under “Service Providers”.
• If you close the banner, or choose nothing: no Meta script runs and no Meta cookie is set. The site works exactly the same.

You can change your mind at any time: open Cookie Choices at the bottom of every page and choose Withdraw Consent. Withdrawing stops the Pixel straight away and deletes the _fbp cookie; anything already sent to Meta before then is covered by Meta's own policy, and you can ask Meta to delete it through your Facebook or Instagram settings.

Our analytics are cookieless and aggregate, so they are not part of this choice. The booking tool may set cookies of its own when you open it; its policy governs that.

Your Rights

Wherever you live, you can ask us what we hold about you, ask us to correct it, ask us to delete it, ask for a copy, or tell us to stop contacting you. Email info@limenport.com. We answer within 30 days and we do not charge for it.

If you are in California, we do not sell or share personal information as those terms are defined under the CCPA/CPRA, we have never done so, and exercising any right here will never cause us to treat you differently. You may also designate an authorised agent to make a request for you.

Other US states with comparable laws, including Virginia, Colorado, Connecticut, Utah and Texas, give broadly the same rights of access, correction, deletion and opt out. We apply them to everyone rather than checking which state you are in.

If UK or EU law applies to you, you also have the right to object to processing, to restrict it, and to complain to your data protection authority. Under India's Digital Personal Data Protection Act you may withdraw consent, ask for correction or erasure, and nominate someone to exercise those rights on your behalf.

Children

This service is for businesses. It is not directed at anyone under 16 and we do not knowingly collect their data. If you believe we have, email us and we will delete it.

Changes to This Policy

If this policy changes materially we update the date at the top and, where we hold your address and it affects you, we tell you.

Questions, or to exercise any right above: info@limenport.com. See also our terms and conditions.